Frequently Asked Questions

Everything you need to know about shopping with SEGA Shop.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed clothing items with original tags attached. Please visit our returns portal to initiate a domestic return label.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.

How should I care for my SEGA Shop apparel?

To maintain the quality of your garments, we recommend machine washing cold with like colors and tumble drying on low. Avoid ironing directly on printed graphics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.